The Immigration and Naturalisation Service

Contact details

Anything regarding immigration and residing in the Netherlands, whether it’s for studies, work or retirement, must go through the Immigration and Naturalisation Service (IND). Residents who want to obtain Dutch nationality must also go through this office. You can find their contact details below.

Contact by telephone

You can contact the Immigration and Naturalisation office by phone from 9am to 5pm, Monday through Friday. They suggest on their website that the best time to call for a quick reply is between 9am and 12pm.

Within the Netherlands: 088 0430 430

Outside the Netherlands: +31 88 0430 430

Please note that in order for the immigration office to answer all your questions, they will need your V-number or case number. You can find the V-number on the back of the residence permit or residence document. Additionally, the V-number and case number are also listed on the letters you have received from the IND.

Offices

There are 8 offices located throughout the Netherlands which can be visited from 9am to 4pm Monday through Friday. The addresses in each city are:

Amsterdam

IND-loket Amsterdam
Stadhouderskade 85
1073 AT Amsterdam

Eindhoven*

Rijksverzamelgebouw "Hooghuis"
Keizersgracht 5
5611 GB Eindhoven

Hertogenbosch*

De Magistraat
Magistratenlaan 222
5223 MA 's-Hertogenbosch

Hoofddorp*

Pharos
Mercuriusplein 1
2132 HA Hoofddorp

Rotterdam*

Groothandelsgebouw
Conradstraat 28
3013 AP ROTTERDAM

Rijswijk

Churchillhof
Sir Winston Churchillaan 293
228 DC Rijswijk

Utrecht

IND Loket Utrecht
Bergstraat 58
3511 RS Utrecht

Zwolle

La Grande Vitesse
Zuiderzeelaan 43-51
8017 JW  Zwolle

*These offices only offer information by appointment.

Visiting an IND office

When visiting an IND office, you are always required to bring identification with you. Additionally, you do not always need an appointment to visit an office. 

An appointment is necessary:

• for information about residence in the Netherlands.
• to submit an application for a residence permit.
• to collect a residence or return visa.

An appointment is not necessary:

• to collect your residence document.
• to give biometric information. This is only possible if you have submitted an application for a residence permit at the IND and your data is known to the IND. You will need a valid passport or residence permit under all circumstances. If you do not have it, the IND cannot take your biometric information.

Social Media

Currently, the IND are using their Twitter account (@IND_NL) as a means of communicating with clients and the general public. You can follow their account to find out the latest news and updates, as well as tweeting them to ask your general queries. You can expect a response from the webcare team from Monday to Friday from 9am to 5pm.

You can find further information on their website .